Incoming callInput
A customer · fictional example
Custom exampleRoutine requests handled,
Voice and multichannel agents
Routine requests handled,
on all your channels.
Phone, email, chat. An agent answers your customers' routine requests. It hands over to an advisor when needed.
What changes for your customers and your teams
- An instant answer. Your customers no longer wait for simple requests.
- All your channels. Phone, email and chat, with the same customer context.
- Advisors available. They keep the complex and sensitive requests.
- A smooth handover. The customer does not have to repeat everything.
Before
Your advisors answer the same questions all day long. Customers wait.
After
The agent answers routine requests. Your advisors focus on the cases that matter.
In action
A customer calls. The agent understands the request and answers. If needed, it hands over with the context.
The agent
- Listen
- Understand
- Answer
Call follow-upFor you
The answer given.
The handover ready if needed.
- Request understood and qualified
- Handover with context if an advisor needs to take over
Calls: the agent answers routine requests and hands over when needed.Illustrative example · fictional data
Is your process different?The voice agent is only one example. If a task follows rules, an agent can do it.
Custom agentsFrequently asked questions
Does the agent replace our advisors?
No. It handles routine requests. Your advisors keep the complex and sensitive requests.
What happens when the agent cannot answer?
It hands over to an advisor, with the context of the conversation. Your customer does not have to repeat everything.
How long does it take?
A few weeks for a first use case, from scoping to go-live.
Ready to take action?
Tell us which tasks take up your time. We tell you what an agent can do.
Discuss my project30 minutes, no commitment